All visas › Refunds and cancellations
Refunds and cancellations
What can be refunded depends on how far the application has gone. Tell us as early as you can — the earlier the stage, the more can be returned.
By stage
- Before we submit the application: write to us to cancel. Our team confirms the refundable amount to you in writing before anything is processed.
- After the application has been submitted: the government or embassy fee has been paid to the authority, which generally does not return it — whatever its decision. Our team tells you what, if anything, remains refundable.
- If the visa is refused: a refusal is the authority’s decision; its fee is generally not returned by it.
- If we cannot file your application at all: tell us and we will review the full amount with you.
How to ask
Reply to your receipt email or write to info@offlinebooking.com or +91 89000 00899 with your application number (it starts with VA). Approved refunds go back to the payment method you used.
Nothing on this page limits any right you have under the law that applies to you.